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Glossary of Simpplr terms and their definitions.
| Term | Definition |
|---|---|
| Adoption | A measurement of how many of your employees are logging into your intranet. |
| AI/ML | Refers to artificial intelligence/machine learning. Feedback loops are used to enhance search, personalization, analytics and other product features. |
| Album | Type of content. A way to share collections of images and/or video. Can be populated by only the author or open for all users to contribute. |
| Alert | An urgent, time-sensitive notification that is displayed prominently at the top of a user's screen. Can be distributed through multiple channels: SMS, email, push notification, etc. |
| Analytics | A suite of metrics, benchmarks, and recommendations that helps you understand your intranet's content inventory, interactions, and overall adoption |
| API | An interface through which two apps connect and communicate. Common Simpplr API use cases are integrations, SSO, and data transfer |
| Approval | A site or content manager's authorization of a piece of content to be published to their site |
| Author | The user that creates/publishes a piece of content. If content is ghostwritten, designated managers can create/publish on behalf of a certain author |
| Auto-Governance/Content Governance | AI-backed engine that manages the freshness/validity of intranet content. Validation policy can be applied for knowledge content that needs periodical review |
| Benchmark | Measurement of how well your intranet is performing in a specific area in relation to similar peers (company sizes) using Simpplr |
| Blog | A type of content. Allows users to publish personal messages. Can be enabled for all users or only a selected group |
| Branded Mobile App | Paid add-on. This is a native Android/iOS Simpplr mobile app privately published on Google Play and Apple App Store. Branding is customized according to customer specifications |
| Branding | Refers to customizing an intranet according to an organization's brand. Intranets can be personalized with its own logo, colors, fonts, head, and footer |
| Breadcrumbs | A means of tracking your location in the files hierarchy of a site |
| Browser | Software used to access the internet, and your intranet. Simpplr supports the latest two versions of Chrome, Firefox, Safari, and Microsoft Edge |
| Carousel | The primary visual component of a dashboard. Displays curated, high-visibility content. Can include internal or external content |
| Category | A means of organizing sites and content. Site categories determine site type (content, location, etc.). Content categories define content type (news, knowledge, etc.) |
| Comment | A user interaction on a piece of content where the user can start or continue a conversation |
| Content | Refers to native intranet content and communications. There are four types of content: Pages, Blogs, Events, and Albums. Doesn't include metadata, labels, or files |
| Content Collaboration | A workflow that allows multiple authors to create and/or edit the same piece of content |
| Content Promotion | A means of enabling content discovery to ensure it reaches its intended audience. Content can be promoted automatically, or manually by the author |
| Content Sharing | Refers to when a user shares a piece of content with another user on the intranet |
| Dashboard | A visual summary of intranet content. Contains the carousel, tiles, news feed, etc. |
| A type of content comprising a social event for eligible users, such as webinars and product launches. Users can be invited and can RSVP | |
| Expertise | A label users can add to their profile for reference in People search |
| Extensibility | When third party applications use Simpplr APIs to build on their own functionality outside of Simpplr |
| External URL Search | Functionality that leverages Simpplr's search to get results from external URLs |
| Favicon | A small icon in your web browser that denotes your intranet's tab |
| Favorite | A means of marking content, feed posts, or files for future reference. Favorites be easily referenced in the favorites menu |
| Feedback | A user's way of giving feedback to the content author |
| Follower | A user interested in a public site. Following a site will provide notifications and personalized content recommendations |
| Fonts | Component of branding. Refers to your intranet's font. You can change your application's fonts using CSS |
| Ghostwriting | A workflow for selected users to publish content on behalf of a certain author. For example, a communications expert publishing on behalf of a CEO |
| Header | Seen on the top of your intranet's browser or mobile screen in all parts of the application. Grants quick access to global search, user profile, and navigation |
| Home Feed | Your main feed of curated content from all sites of which you're a member or follower |
| Integration | A connection to an external product or service. Simpplr provides dozens of no-code integrations: file storage, HRIS, productivity, SSO, knowledge base, etc. |
| Languages | Simpplr supports multiple languages. Navigation, labels, and clickables can be personalized for native language speakers. Doesn't refer to content |
| Latest content | This is the content most recently published, and is unique to every user based on sites they're a member of, follow or people they follow |
| Launchpad/Apps Launcher | A shortcut in Simpplr to access external apps or systems. Can be configured via custom JSON or through SSO provider |
| Like | A user interaction with a piece of content that shows they like or support that content |
| Localization | Functionality that automatically translates the Simpplr app into a select supported language |
| Logo | Main component of branding. Refers to your intranet's logo. Used in the header of the browser and mobile apps, and in all other intranet communications |
| MDM | Mobile Device Management. Recommended for distributing branded or native mobile apps |
| Member | A core user of a site, public or private. Site membership requests must be approved by a site's manager. Site membership will provide all notifications related to the site, and personalized content recommendations |
| Metric | Analytics measurement of your intranet's performance in a specific area |
| Mobile App | Native Android/iOS Simpplr mobile app publicly available on Google Play and Apple App Store |
| Must-read | A page content that requires "have you read this?" acknowledgment from its audience. Admins can view an inventory of read/unread must-read content |
| Navigation | Refers to both app and site navigation. Gives users quick access to different spaces in the app or site |
| Newsletter | A bulletin select users can send to a chosen audience. Can contain native intranet or external content |
| Notification | A message that informs the user of relevant content or interactions. Can be informative or actionable |
| Org Chart | A built-in visual representation of your organization's reporting structure |
| Page | Most common type of content. There are two types of pages: knowledge and news. News is time-sensitive and unchanging. Knowledge isn't as time-sensitive, but subject to auto-governance policies on content validation |
| People | All the users that are registered on the intranet |
| Personalization | A means of personalizing content and user experience for each user. Users can personalize their experience by adding or removing dashboard widgets. Content is automatically personalized |
| Popular content | This is the most popular content (most viewed and engaged with) from sites the individual user seeing it is a member of, follows or people they follow |
| Privilege | Refers to set privileges around content consumption and creation. Creation privileges exist for newsletters, social campaigns, alerts, and carousel content. Consumption privileges refer to public vs. private content |
| Profile | Contains personal, customizable employee information |
| Promotion Channel | A channel through which a user receives content and/or notifications. Includes Slack, email, SMS, web browser, etc. |
| Provision | A means of synchronizing the creation and deletion of users between Simpplr and another external source, like Workday |
| Reply | A user interaction with a comment where the user can continue the conversation |
| Role | A definition of what a user can and can't do on the intranet. Common roles include: App manager, Site manager, and End user |
| Scheduler | Refers to one of two workflows: scheduling content, and scheduling batch jobs. Content schedulers allow for automatically publishing content at a future date. Batch job schedulers let System admins execute batch jobs on a pre-defined schedule |
| Segment | Means of creating separate, tailored user experiences for different brands and/or users of a single intranet. Content is still shared between segments. Members can be segmented by division, company, or country |
| Single Sign-on | Using a single set of login credentials to log into Simpplr or other systems |
| Site | An architectural component of the intranet that contains a select category of content and social interaction for its intended audience |
| Site Feed | A site-specific feed which contains content posted by members or followers of that site |
| Site File | Site files are found in the Files folder in a site. All of a site's files can be viewed in the Files folder |
| Smart Feed | A dynamic source of personalized content/information, communications, and social activity. Comprises the Home Feed and Site Feed |
| Smart Search | Top-nav search engine that includes results that are curated and federated based on your intranet's content inventory, integrations, etc. |
| Social Campaign | A workflow that lets intranet users leverage their social media network to advocate for company news, updates, etc. |
| Social Interaction | User interactions with content and other users on the intranet. Includes likes, comments, replies, shares, etc. |
| Subscription | Automatic bulk assignment of members and/or followers to a site or list of people |
| Sync | A means of synchronizing data between Simpplr and another external source |
| Tile/Widget | A visual component of dashboards that features important information. Can show dynamic content, such as Latest & Popular, countdown clock, calendars, events, or static content, like URLs and videos |
| Topic | A label users add to content and feed posts for future reference. Content topics influence search results |
| User Menu | Personalized drop-down navigation that grants quick access to different parts of the application based on a user's privileges. Accessible by clicking on your avatar in the top-right of the header |
| Validation | Acknowledgment by a content author that their piece(s) of content are still up-to-date and accurate, per auto-governance policy |
Comments
I'm the app manager for our Simmplr instance and receive a notification about a user's feedback on a page. I can't respond to the feedback, which seems odd if I want to be helpful. Who else receives the feedback? Just the page creator? What if a page was created but is now managed by someone else who owns that content? How does that feedback to the content owner? This seems very inefficient.
Hi Michelle. Do you have Content feed posts enabled at the Manage > Application > Governance menu? Allowing comments on content can be switched on and off. Check to make sure that box is ticked. Or if you're referring to the Sentiment check feature, go to Manage > Application > Setup > Sentiment AI and assign yourself Sentiment check permissions.
Hi, Matthew. Yes, users can comment on everything. We're not using the Sentiment feature. I'm talking specifically when a user "gives feedback" on a page. I'm an App manager and received a notification about her feedback (pop-up lists the comment under "Feedback history"), but didn't see a way to respond directly to it. Does the page creator get a different notification, that has the option to respond? It seems odd to get feedback and then not be able to respond directly to it.
Hey Michelle! Understood. Unfortunately there's currently no way in the system for anyone to respond directly to feedback. It's only there for the author/App managers to review. There is an enhancement request submitted to improve on this feature altogether. The page creator and App manager should be receiving the same notifications to view the feedback history. But to answer your other question, only the App managers and content author will receive the feedback.
Regarding benchmarks, what does "similar peers" refer to? Simpplr customers or industry peers?
Hi Cheryl. Great question! In this case, similar peers is other companies of a similar size using Simpplr. I added this bit of clarification to the article.
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