Simpplr Classic retirement and upgrade to Simpplr One

• Overview
• Why Simpplr One is the future platform
• What to expect during the transition
• Simpplr Classic transition timeline
• Next Steps: Upgrade to Simpplr One
• FAQ

Overview

Simpplr Classic is entering its end-of-support lifecycle. To continue delivering innovation, performance, and security at scale, Simpplr One will become the primary and fully supported platform moving forward.

This is a planned transition, not an emergency migration. The goal is simple: move you to a more advanced, future-ready platform without disruption to your users.

Why Simpplr One is the future platform

Simpplr One is built to support the next generation of employee experience. It is faster, more intelligent, and easier to manage.

Here is what changes with the upgrade.

• AI platform innovation: All future AI advancements will be exclusive to Simpplr One. This includes employee agents, productivity enhancements, and upcoming AI-driven capabilities. Classic will not receive these innovations.
• Enhanced performance: Simpplr One delivers faster load times, automatic monthly updates, and early access to new features. Performance improvements are built into the platform architecture.
• Simplified governance and administration: Advanced audience targeting, stronger access controls, and real-time security updates reduce administrative effort and improve compliance.
• Expanded feature set: New capabilities such as app tiles, enhanced feeds, ABAC, Forms and customizable navigation are available only in Simpplr One.

If your intranet strategy includes AI, scalability, or modern governance standards, staying on Classic limits that growth.

What to expect during the transition

The upgrade process is designed to minimize impact.

You can expect:

• A smooth transition with no additional licensing costs
• A dedicated support team to assist with planning, change management, and onboarding
• Secure data transfer with zero data loss
• No platform downtime during migration

This is a structured migration, not a rebuild.

Simpplr Classic transition timeline

To focus development on the next-generation platform, Simpplr Classic will move through the following phases:

• March 2026 – End of Innovation: All new feature development and innovation for Simpplr Classic will conclude.
• July 31, 2026 – Transition to Limited Support: After this date, Simpplr will no longer provide:
  • Non-critical bug fixes
  • Compatibility updates
  • Integration maintenance
  • Routine security patches (excluding major global threats)

At least three months’ advance notice will be provided before complete discontinuation of remaining support.

Organizations that delay planning beyond this phase will operate with increasing technical risk and limited product evolution.

Next Steps: Upgrade to Simpplr One

1. Kick off your transition

Access your Custom Upgrade Portal to review your personalized migration roadmap. Complete pre-upgrade steps and secure your preferred migration date.

2. Explore the experience

Review the Simpplr One overview guide: What You Need to Know About Simpplr One, to understand the impact for end users, intranet managers, and communications teams. Pre-built communication templates are available to support internal rollout.

3. Review the upgrade process

Review the Simpplr One Upgrade Process documentation for a detailed, step-by-step explanation of the technical migration journey.

FAQ: Simpplr Classic retirement and upgrade to Simpplr One

This FAQ addresses common questions about the transition from Simpplr Classic to Simpplr One.

1. Why is Simpplr Classic being retired?

Simpplr Classic is being phased out to focus innovation, engineering, and security investments on Simpplr One. Continuing to support two platforms limits product advancement and slows innovation. Simpplr One is the long-term strategic platform.

2. When does Simpplr Classic stop receiving updates?

• March 2026: End of Innovation. No new features or enhancements will be released for Classic.
• July 31, 2026: Transition to Limited Support. Non-critical bug fixes, compatibility updates, integration maintenance, and routine security patches will no longer be provided (except for major global security threats).

At least three months’ advance notice will be given before full discontinuation of support.

3. What happens if we stay on Simpplr Classic after July 31, 2026?

After this date, Classic will operate in limited support mode. This means:

• No feature enhancements
• No non-critical bug fixes
• No compatibility or integration updates
• Limited security coverage

Operational risk increases over time as integrations evolve and security standards advance. Delaying the upgrade compresses your transition window and reduces flexibility.

4. Is there an additional licensing cost to upgrade?

No. The transition to Simpplr One does not require additional licensing costs.

5. Will there be downtime during the upgrade?

No. The migration process is designed to avoid platform downtime so users can continue working without disruption.

6. Is our data safe during migration?

Yes. Data transfer is secure and designed to prevent data loss. The upgrade is a structured migration, not a rebuild.

7. What support is available during the transition?

A dedicated support team assists with:

• Migration planning
• Change management
• Onboarding and rollout
• Technical guidance

The goal is a controlled and predictable transition.

8. What are the key benefits of moving to Simpplr One?

Simpplr One includes:

• Exclusive access to all future AI innovations
• Faster performance and automatic monthly updates
• Enhanced governance and audience targeting controls
• Real-time security updates
• New features such as app tiles, enhanced feeds, and custom navigation

Classic will not receive these capabilities.

9. Will our current integrations continue to work?

During limited support, integration maintenance will no longer be provided. To ensure long-term compatibility and performance, upgrading to Simpplr One is required.

10. How do we start the upgrade process?

Begin by accessing your Custom Upgrade Portal. This provides:

• A personalized migration roadmap
• Pre-upgrade requirements
• Migration scheduling options

You can also review the Simpplr One Upgrade Process documentation for a detailed overview of the technical steps.

11. How long does the upgrade take?

Timelines vary depending on configuration complexity, integrations, and internal readiness. Your migration roadmap in the Upgrade Portal outlines estimated timelines and required preparation steps.

12. What should we communicate to our users?

Communicate early and clearly:

• Why the platform is changing
• What improvements users will see
• When changes will occur
• Where to find support

Pre-built communication templates are available to support rollout planning.

13. What if we are not ready by the limited support date?

You should begin planning immediately. Waiting increases operational risk and reduces scheduling flexibility. Early planning ensures a smooth migration with minimal disruption.