What types of emails can I expect from Simpplr?

Simpplr sends a variety of different emails, and the frequency in which they're sent can differ widely depending on your org's configuration settings. The App manager has the most control of email frequency and enablement. The types below will help you understand a but more about what you may receive and how often. 

In addition to these, it's worth noting you may also receive emails from Salesforce or Simpplr that aren't mentioned here. These are typically one-time emails with Support information (upgrade communications, etc.), Marketing emails (opt-in only) or emails from Salesforce.

Defaults (Notifications) Emails

The most common type of email users will receive from Simpplr are Defaults (Notifications) emails. These are configured at the application management level, and will vary based on your org's configuration settings. The target audience is all users.

Summaries & digests

  • Digest: This email provides a personalized look at feed posts and activity the specific user follows. It can be configured to be sent daily, weekly, or never. The target audience is all users.
  • Personalized content: This email highlights content that is relevant to the user it's sent to. It can be configured to be sent daily, weekly, or never. The target audience is all users.
  • Site analytics report: Also known as the monthly site manager report, this email provides a high level overview of metrics from sites you manage. It can be configured to go out monthly or never. The target audience is Site owners/managers, however, App managers will also receive these for all public sites, regardless of whether they manage them or not. 
  • Onboarding email: This email goes out to all new hires with content specifically curated for them. These emails can be configured to go out weekly for the employee's first 30 days of hire or never. After 30 days, they will stop receiving the email. The target audience is new hires who have been with the company under 30 days.

Monthly analytics report

App managers will receive a monthly overall analytics report for the entire intranet. This cannot be configured or disabled in Simpplr. The target audience is App managers.

Newsletters

Newsletters can be received in the form of an email. They are configured by the Newsletter manager and can very on how often they're sent. 

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