App Management: Schedulers & Troubleshooting Setup

Schedulers Setup

Use this walkthrough to setup up schedulers for your app's jobs. 




We recommend you click the drop-down arrow and select “Schedule” for all jobs. 

This will make sure we run scheduled jobs every night to send out email notifications, add users to mandatory sites, synchronize user information changes from your user syncing source, and collect analytics data.

If you have made changes to user records in the source account, and you want the change to appear in Simpplr straight away, you can click Run Now next to SchedulerSimpplrServices instead of waiting for the scheduled job to run at night.


Schedulers Explained  
SchedulerBatchPendingApprovalDigest Synchronizes data for ‘Pending Approvals Email’ (Pending Content moderation submissions and Site membership requests)
SchedulerBatchInsertPeopleRecords Synchronizes new User information from Salesforce and adds to Simpplr People data.
SchedulerSimpplrServices Synchronizes User information changes from Salesforce, Workday, Okta, Google, or Active Directory in a nightly batch, based on your user syncing source.
SchedulerBatchTopStories Synchronizes data for ‘Top Stories’ email (top 10 most popular pieces of Content from Sites that User Follow).
SchedulerBatchEmailDigest Synchronizes data for ‘Digest Emails’.
SchedulerBatchNotificationDigest Synchronizes data for Daily Email Notifications based on User’s Notification settings.
SchedulerAnalytics Synchronizes data for analytics.
SchedulerHourlySimpplrServices Synchronizes data for the Newsletter, Subscriptions and Segments.


Troubleshooting Setup

This section is for troubleshooting or when you need to disable some Simpplr triggers when implementing another app in Salesforce. For Simpplr to work properly, all the triggers need to be checked.



You can enable debugging for troubleshooting under Exception Handling. You should leave them unchecked for normal operation.

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