Simpplr Disaster Recovery Support

This article provides an overview of how Simpplr protects your data to help ensure continuity of service in the event of a major event such as a natural disaster or network outage.

Major Disasters

For the really big stuff, like a data center being completely destroyed by natural disasters, Salesforce maintains a mirrored image of customer data in a different geo location. If the prime version is not accessible for any reason, the system switches to the mirror image without interruption to the service. There is no data lost and there is no perceptible service interruption.

Missing or Corrupted Data

For a smaller scale event such as the corruption of part of a customer’s dataset, all the E’s are replaced with I’s or all the pages have ‘John Doe’ as the author, customers can restore the corrupted content back to a previous, uncorrupted version using version history in Simpplr. Use the Simpplr UI in the Edit content section to search the version history for the given version set and click restore. Alternatively, you can search your weekly data backup to find the correct version of the data, pre-corruption. That data cannot be restored in an automated sense, but users can use the backup to manually correct the corrupted data.

For wrongly deleted or missing data, there are several options depending on the time the data has been missing and the type of data.  

Simpplr does not hard delete content such as pages, events or albums. If you know the page event or album that’s missing, Simpplr can restore it for you. 

If a piece of Simpplr content is missing, you can restore it from the Salesforce recycle bin if found within 15 days of when it went missing. Salesforce automatically keeps deleted data in a recycle bin for 15 days, after which it will no longer be available. If the file is no longer found in the recycle bin, check your weekly backup and reload the file from that backup.


To view the org-wide recycle bin, you'll need to have the proper Salesforce permissions. Check out this article to learn more about managing your org's recycle bin. 

The recycle bin can also be used to restore non-content data (data other than pages, events or albums).

To get to the recycle bin:

  1. Go to Salesforce by removing everything after .com in your Simpplr url. Hit Enter.
  2. From your home page in Salesforce Classic, make sure the left hand navigation tab is open. Scroll down and click Recycle Bin.
  3. From the dropdown, select All recycle bin to load your org's deleted data. Select the content you're looking for and click Undelete at the top or bottom. Because Salesforce classifies data by code, we recommend finding out the date and time the content was deleted and by whom to find it more easily.

If this data has been missing for more than 15 days, you can use the weekly backup to find it. You cannot restore this data like you can when using the recycle bin, but you can use the weekly backup to manually add the missing data back into Simpplr.

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