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Troubleshooting

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  • How to work around images not appearing when using Safari
  • My file preview has stopped working, what should I check?
  • Why does the color of image looks different after uploading to Simpplr?
  • I just installed Simpplr and I received an end point error, how do fix it?
  • I received a "fail to save" error when assigning a topic to a page, what should I check?
  • I got an error when applying Simpplr User permission set to a user, what do I check?
  • I do not receive Simpplr email notification, what should I check?
  • When I go to the “Manage Application” > "Email" tab, there is no email address for me to choose from in the “Email Sender Address” field. How do I fix it?
  • I have changed my users' email address in Salesforce, but the old email address keep coming up. What happened?
  • Our logo is broken in our email template, how do I fix it?

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