How to work around images not appearing when using Safari

We are aware of a problem that happens from time to time, which means that when using Simpplr with Safari the images do not appear (they show as empty white boxes… which is not much use to anyone...).

We’ve done some investigating into this issue but unfortunately we’re unable to fix it at this time. For the time being we have found this 'work around':-

Firstly- delete website data

  • In Safari, choose Safari > Preferences
  • Click the Privacy icon to view Privacy settings
  • Search for salesforce in search field
  • Click salesforce
  • Click the Remove button

Secondly- force quit Safari

  • Select the Apple icon in the upper left corner of the browser
  • Select Force Quit
  • Select Safari
  • Select Force Quit
  • Confirm your selection

It's important you do both of these actions. If the problem persists, please repeat and delete all website data.

When you reopen Simpplr in Safari the images should now be visible!

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