Salesforce: I have changed my users' email address in Salesforce, but the old email address keeps coming up. What happened?

If you've changed a user’s email address in Salesforce, and the Generate new password and notify user immediately box is deselected, a confirmation message is sent to the new email address that you entered. The user must click the link provided in the email they received for the new email address to take effect. This process ensures system security.

Have the user check their spam folder, as often times these emails get sent there.change_user_email.png


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