How do I create a password to the support portal if I emailed Simpplr, but never logged in to the portal?

If you've emailed your support request to our Support team, a profile is automatically created for you in Zendesk. This allows our Support team to save your email for future use. 

But since you haven't yet created a password to log in to the support portal, you can do so by following the instructions below. 

  1. From any page on the portal (even this one) click Sign in in the upper right hand corner of your screen.
  2. Choose the option at the bottom of the sign in form, "Have you emailed us? get a password."
  3. Enter the email address you used when emailing support. Instructions will be sent to that email to get you set up with a password to the portal.


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