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Digest emails consist of:
- Feed posts from people you follow
- Feed posts from sites you follow or are a member of (including the sites you own and manage)
- Feed posts you have replied on
- Feed posts you have been @mentioned in
- Your own feed posts
App managers can choose to automate a daily or weekly digest email to users' email address. These emails will be sent to users' inboxes on a reoccurring basis by default. End users can also set their own preferences for how often they want to receive the emails in the Edit profile & settings section.
The daily digest emails are automated by Simpplr, and contain up to 10 feed posts based on sites you follow or are a member of and people you follow. The weekly digest contains up to 20 feed posts, also under the same parameters.
The digest emails will only contain new or updated feed posts (received replies) from the previous day (for Daily) or week (Weekly), which is why they may not contain a full 10 or 20 posts.
App managers and System admins have the ability to determine how often users receive this email. To set it up:
- Go to the user menu and click Manage > Application > Defaults > Summaries & digests.
- Set the occurrence to however often you want users to receive the email. Then scroll down and click Save.
You can choose to receive daily or weekly summaries of recent activity.
The scheduler for daily digest emails runs at 12:40 A.M. according to the time zone of the System admin or App manager who set up the scheduler. The scheduler for weekly digest runs at 12:40 A.M. on Monday.
If there are no updates during the day, the user will not receive the daily digest email.
If you're an End user of the intranet, you can set how often you'd like to receive the emails by going to your user profile and clicking Profile & settings > Edit profile & settings > Notifications > Summaries & digests. Here you can choose Never, Daily or Weekly. Once finished, scroll down and click Save.
Comments
Is there a way to change the time the summary emails go out? Some of our staff have expressed the want to change that time from the middle of the night.
Hi Rehan. This actually sounds like a bug. I'm having our team look into it, but all your emails should take on the branding that you set in Manage > Branding. So as long as you've configured that, you shouldn't be seeing Simpplr's branding anywhere.
Do topics followed have any relevance on the digest email?
Hi Casey. In short, no, topics don't have any relevancy on digest emails or content recommendations. This article goes into more detail as to how our content recommendation engine works (i.e., what users see in their digest emails). To summarize, these factors play into what any given user could see in their digest:
Note that the algorithm does not recommend the content users have seen before since they are less likely to engage with it again.
Hope that helps!
Thanks, Matthew! Appreciate the readout here.
Hi Rosie. As of now, no, there's no way to customize the send time of daily emails. This is with our Product team for future consideration though.
Is there a way to customize the logo in daily feed digest email? For example, currently, we see the Simpplr logo in the digest email, and wanted to know if we can customize this to remove the logo or add our own logo, e.g. our company logo? Thank you.
Hi Matthew, we would also like to see the time the summary email goes out changed from the middle of the night due to staff complaints. Is this still something the product team is working on?
Hi Natasha. The team actually released this feature on the AWS platform, which all customers will be migrated to over the next few months. While we don't plan on making this available on the Salesforce platform (your current platform), it is live on the AWS platform, and depending on your migration time/cohort, your environment should have it enabled soon.
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