Matthew Rawls
Articles
-
Why should my org deploy Simpplr in a separate Salesforce instance?
■ Simpplr is a platform built on Salesforce. For customers who already use Salesforce as a CRM or for any other means, Simpplr will be installed in its own instance of Salesforce and will not be in...
-
Simpplr Support Ticket Handling Process + Priority
Note: For system critical issues (Priority 0/Urgent) that require immediate assistance, you can call +1-877-750-8330. Please include your email address in the voicemail, as a ticket will be create...
-
How to register for Simpplr eLearning/Training
■Table of ContentsHow to sign up for trainingWhich courses should I take?List of available courses How to sign up for trainingFollow the instructions below to create your Docebo LMS account. Once ...
-
Why am I unable to create an unlisted site in Simpplr?
■ Note that only App managers are granted access to create sites by default. However, if you have permissions to create sites, but don't see an option to create a new unlisted site, follow the trou...
-
How do I create a password to the support portal if I emailed Simpplr, but never logged in to the portal?
■ If you've emailed your support request to our Support team, a profile is automatically created for you in Zendesk. This allows our Support team to save your email for future use. But since you h...
-
Simpplr Office Hours
Overview Simpplr Office Hours are open Q&A sessions for best practices, intranet strategies, & business use case guidelines. They're also great opportunities to connect & collaborate with your Simp...
-
How do I stop Google Chrome from asking me to accept cookies when accessing Simpplr?
■ Since many organizations do not allow users to accept cookies when visiting websites, below is a quick how-to guide to set your browser to automatically accept all cookies when accessing Simpplr....
-
Best Practices: Transitioning Intranet Managers
■ A common occurrence among organizations large and small is employees leaving. For Simpplr users, this means the Intranet Manager may leave the company, and the future of the intranet could be unc...
-
Salesforce: Can I tie users' login access to an IP address?
■ Yes. Because Simpplr is built on Salesforce, it's a pretty straightforward process for System admin users to restrict or limit login access for one or multiple users based on IP address. Limiting...
-
Best Practices: Page Categories
■ Note: This article highlights best practices regarding page categories on sites. For instructions on how to create page categories, click here. Site managers can create page categories to org...