Intranet User Perception Survey Template

EXISTING SURVEY?

Do you have an intranet perception survey you’ve run previously? If so, you’ll want to carry over questions where appropriate so you can trend data and track improvements.

PROFLE DATA

Ideally key employee segmentation data can be included with the survey data you collect. This will allow you to segment your results and see how responses differ by region, department, etc.

We also recommend this survey not be anonymous. This will allow you to drill down to individual respondents if you want to speak with them directly based on their feedback.

PARTICIPATION

For best response rates you can do any/all of the following:

  • Send at least one or two reminder emails.
  • Promote the survey on your Simpplr home carousel by creating a dedicated survey page that explains Why it’s important to get people’s feedback. Bonus: Include previous feedback and what actions were taken based on it.
  • Ask managers to encourage participation.

EMAIL TEMPLATE

It’s been <X MONTHS> since we rolled out <INTRANET NAME>. <INTRANET NAME> is the place where all employees communicate, collaborate, and connect to improve customer service excellence, drive innovation, and become one company nationwide.

In order to track progress toward our vision, we will be sending user surveys <1 or 2x Per Year> to track your satisfaction and also gather feedback on adjustments you’d like to see within <INTRANET NAME>.

 

Your responses will be anonymous. [Only add if true.]

Please take the survey by <DEADLINE>.

To take the survey please go to <SURVEY LINK>. The survey should only take 5 minutes to complete.

 

Thank you,

<Senior Exec Name>

 

QUESTIONNAIRE

SURVEY TITLE: <INTRANET NAME> Feedback Survey

 

Thank you for participating! Your feedback will help us continue to improve <INTRANET NAME>.

The survey should only take 5 minutes to complete.

* = Required question

* Overall, how satisfied are you with <INTRANET NAME>.

[Scale: Extremely dissatisfied / Dissatisfied / Neither satisfied nor dissatisfied / Satisfied / Extremely satisfied]

* <INTRANET NAME> helps me find the information I need to do my job.

[Scale: Strongly disagree / Disagree / Neither agree nor disagree / Agree / Strongly agree]

* <INTRANET NAME> is helpful in building a sense of community and connection with my colleagues.

[Scale: Strongly disagree / Disagree / Neither agree nor disagree / Agree / Strongly agree]

* The content on <INTRANET NAME> is up-to-date and relevant to my needs.

[Scale: Strongly disagree / Disagree / Neither agree nor disagree / Agree / Strongly agree]

* <INTRANET NAME> is easy to use.

[Scale: Strongly disagree / Disagree / Neither agree nor disagree / Agree / Strongly agree]

* The training and information I’ve received allow me to get the most out of <INTRANET NAME>.

[Scale: Strongly disagree / Disagree / Neither agree nor disagree / Agree / Strongly agree]

What do you like best about the <INTRANET NAME>?

[Open text]

What do you like least about the <INTRANET NAME>?

[Open text]

OR

What thing(s) could we do to most improve <INTRANET NAME>?

[Open text]

* Which best describes how frequently you use <INTRANET NAME>?

  • More than once a day
  • Once a day
  • Once a week
  • Once a month
  • Less than once a month

[Segmentation questions. Only needed if you can’t auto-populate this data.]

EXAMPLE: * Please select the department you work in.

  • Retail
  • Back Office
  • IT
  • Sales
  • Human Resources
  • Marketing
  • Other (please specify)

[Additional segmentation questions if appropriate.]

Thank you for providing us your feedback!

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.

Articles in this section

See more