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Overview
Creating large audiences using pre-existing groups or lists can be done by uploading a CSV with user emails. Audiences created by CSV can also be edited or deleted.
For general information on Audiences, click here.
Scroll to the bottom of this article for the CSV template we recommend using to build your audience.
Note:
This feature is available with Simpplr's Ida release. For instructions on upgrading your Simpplr environment to the latest release, click here.Create an audience
- As the App manager, from the user profile menu, go to Manage > Audiences. Click Add audience.
- Click Select by CSV file. You can either upload a CSV file with the list of all email IDs, or you can download the sample file to add all the emails.
Note:
All emails must be written in all lowercase. Otherwise the CSV will be read the emails as invalid when being uploaded to Simpplr. - To upload, enter a name for the audience and upload the CSV with list of emails. Once uploaded, click Add audience to create the audience. The user who created the audience will receive an email with audience details. Within a few minutes, updated/added user counts will begin populating the audience listing page.
Edit or delete an audience
- To edit an audience, select the audience in the audience listing page, open the dropdown, and click Edit.
- You can update the audience by uploading a new CSV or by downloading the existing file and re-uploading it after making changes.
- To delete an audience, click Delete in the dropdown.
Comments
Why does the csv file I upload have way more email addresses than the number of users actually added to the audience?
Hi Jade. It's hard to tell what may be happening without seeing it, but this sounds like a bug. Are you using the sample CSV from the Simpplr interface, or your own? If this is still an issue, I'd recommend submitting a ticket with out Support team so they can look into it further.
I had the same issue, and what I learned is that if you have a space at the end of your email address, it won't upload during the process. I couldn't figure out why 6 names of the 158 uploaded. Once I figured out the space was on email address numbers 7-158 and removed it, the upload worked as expected.
Why must all the email addresses be all lowercase? Our human resources information system, Workday, seems to export employee email lists with the first and last name capitalized. I have a list here that is 4,000+ employees long. I can use a formula workaround to fix this, but seems like this should be unnecessary.
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