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As part of upcoming regular ongoing maintenance, Salesforce is upgrading its SAML framework. This update can impact integrations with third-party systems, such as integrations with SAML identity providers and SAML-enabled applications. If your org uses one of the SSO providers Simpplr integrates with, it may be impacted by not applying this upgrade.

This update applies to all SAML-based integrations, even when you're using Identity for Employees or Salesforce Customer Identity, including Experience Cloud.

The update will be enforced as part of Salesforce's Spring '23 release. To see the specific release date for your instance, type your instance number into the search bar at this website, and click the Maintenance tab. To find your instance number:

1. Go to Salesforce, and from the Setup menu, type Company Information in the Quick Find box. Scroll down to find your instance number.
   

Why is this happening? This maintenance update improves your org’s security posture and potentially increases the platform’s performance. Some SSO URLs are now encoded. For service provider–initiated SSO, the Identity Provider URL and Assertion Consumer Service (ACS) URL are encoded. For all single logout configurations, the Single Logout Endpoint and relay state parameter are encoded. All existing SAML-based integrations are potentially impacted.

How: Because Salesforce uses SAML to integrate with third-party systems, this upgrade can break integrations on the third party’s side. To avoid disruptions, apply this release update and test your SAML integrations.

To complete this update:

1. From Salesforce Setup, in the Quick Find box, type Release updates, and select the result. Scroll down until you see Upgrade SAML Single Sign-On Framework and select Get Started. Follow the steps provided.