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Use this walkthrough to set up emails for your Simpplr app.

Simpplr Emails

As the App manager, navigate to Manage > Application, and from the Setup tab, click Email. Under Simpplr emails, select the Enable Simpplr emails box to turn on Simpplr Email. If it's unchecked, no one will receive Simpplr emails. (with a few exceptions. See below for more detail).

You can also turn on/off top stories emails. Top stories are the most popular content from the sites you follow. Simpplr calculates popularity based on the number of views, likes, and shares. Since the content in top stories are based on the sites you follow, everyone might get different content in the Top stories email.

Email Sender Address

You can input the sender email address for email notifications as well.

In the Email sender address field, you can select the From email address of your Simpplr email notifications. The email address has to be a verified organization-wide email address in your Salesforce instance. 

Please note that the email address is pulled from the Organization-Wide Addresses in your Salesforce instance. If you do not see any email addresses in the pull-down menu, please follow the instructions below to add an organization-wide address.

1. Log in to Salesforce and go to Setup at the top. Then type Organization-Wide Addresses into the Quick Find box on the left sidebar to add an organization-wide email address.
   
2. Enter your intranet name in the Display Name field; for example: Good Co. Intranet.
3. Enter a valid email address.
4. Make sure Allow All Profiles to Use this From Address is selected.
   

Salesforce will send a verification link to the email address. Please make sure to verify your email address for Simpplr's email notification to work.

To make sure email will be sent to all users, set email deliverability to All Email.

1. From Salesforce, go to Setup.
2. Type Deliverability into the Quick Find box.
3. Make sure Access Level is set to All email.

To turn on email digest, navigate back to your Simpplr intranet and go to Manage > Manage application. Then from the Setup tab, click Schedulers. Click the checkbox next to SchedulerBatchEmailDigest, then click Apply.

Please note that all Users also need to opt-in to email digest to receive emails. Once they log in to Simpplr, they should click on their avatar at the upper right-hand corner, go to Profile & settings > Edit profile & settings > Notifications > Summaries & digests and select a preference under each of the options. Then click Save.

Chatter Emails

This is only applicable to customers whose Simpplr instance is part of their regular Salesforce instance. If this doesn't apply to you, leave the option Off for all profiles chosen.

Back in the Manage application menu, Under Chatter Email, you can select how you want to receive Chatter emails. You can use your existing profile setting (Existing profile assignment), turn it on for all Users (On for all profiles), turn it off for all Users (Off for all profiles), or turn it off for selected profiles. 

If you select Off for selected profiles, you will see a list of profiles you need to choose to turn off email.

Other emails sent 

Note that some emails are sent regardless of whether the App manager has disabled emails entirely. 

If Enable Simpplr emails is turned off in Manage > Application > Setup > Email, the following emails will still be sent to applicable users:

• User password reset
• User recover MFA 
• Rest password OTP request 
• Welcome email
• Welcome SSO email 
• Welcome email for event 
• Mobile app download
• Help & feedback email 
• Integration token expiration 
• License exhausted
• Bulk license expiration email
• User account suspension
• User sync/provisioning status
• SFTP credentials email
• SFTP private key email
• SFTP user sync/provision status
• Audience CSV job status
• Bulk upload of topics email confirmation
• Historical data ingestion 
• Bulk user onboarding sync
• Redemption code