Expertise
Expertises are words and skills users can include on their user profiles (or can have them included by those with permission). These skills can be searched and browsed across the intranet. They work similarly to endorsements on LinkedIn.
As a user, head to Profile & settings, then scroll down to the Expertise section. Depending on your org's settings, you may be able to add your own Expertise.
To manage existing Expertises as an App manager, or someone with the right permissions, from your user profile image, go to Manage > Expertise.
You can add new expertise to your own profile or any other user's profile by clicking Add/Remove expertise, writing in the Expertise box and clicking Add. Depending on the permissions, you can remove expertise by clicking the x button.
In the expertise list:
- Terms are not case sensitive. “HR”, “hr” and “Hr” to be considered as same.
- Expertise can have spaces. “Human Resources” or “I’m good at dancing” are acceptable.
- Duplicated entries are eliminated.
Other employees can also add expertise to your profile, and they can endorse your expertise by clicking on the thumbs up icon.
If employees search for expertise that you have, you will appear in the search results. Expertise are also added as a filter option when searching the People directory.
Governance
App managers have governance over the Expertise list. From Manage > Application, they can select who can create expertise and who can add expertise to a user's profile.
Manage application > Setup > Governance (under Expertise)
Comments
Do users with more endorsements show up higher in the search results for an expertise?
Hi Clourenco. Not necessarily. Users who are the most relevant to you will show up higher in the results. This article goes into more detail on how Simpplr's search results are ranked, but in short, the more relevant a user is to you (users you follow, same team/department, etc.) the higher they'll show up in the Expertise list of people.
I'm an app manager and we have our instance configured so that only app managers are able to add expertise to a user's profile. We have an employee that needs an expertise removed from their profile. However, when I go to his profile, I don't see an option to remove expertise, only to add it. There is no "X" and the "add/remove" option isn't present. Is this a setting issue or a bug that I need to ask tech support about? Or is there another workaround to remove expertise? Thanks!
Hi Nikki. I'm pretty sure this is a bug given that app managers should be able to remove Expertise from a user's profile. However, the employee should also be able to remove the Expertise themselves from their profile. I'm going to recommend submitting a Support ticket so our team can dig into this a little further.
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