How to use the Simpplr Recognition Suite

Overview

Simpplr's Recognition is a peer-to-peer recognition system that lets any user select from a set of recognition awards to give to one or more users. The awards are set up and managed by Recognition managers. The Recognition managers for each organization can create and edit awards to match the needs of their own recognition programs. They also have access to raw recognition activity and a dashboard of recognition analytics to measure and adjust the success of their program goals. This is a paid add-on to your Simpplr environment. Contact your CSM for more information.

App setup

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Once the license flag is enabled, an App manager needs to go into Manage > Application > Recognition and assign users the new Recognition manager role. The users with this role will have the full ability to set up and manage the recognition program.

Recognition setup

Users granted the Recognition management role can go to their User menu, then Manage > Recognition > Awards to see available awards. The Shoutout award is enabled by default. You can disable this award or leave it as one of the choices in your recognition program.

Note:

After enabling Recognition for an organization, all non-administrative Recognition features will be off by default. This allows App and Recognition managers time to build and plan the launch of their Recognition program before allowing all users to view and access it. App managers can enable or disable the feature in Manage > Application > Recognition.

Create a peer-to-peer award

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To create a peer-to-peer award:

  1. Go to User menu > Manage > Recognition > Awards. Click New and peer-to-peer award.
  2. Enter a name for the award.

  3. Enter a short description of the award's purpose or meaning. The description character limit is 500.

  4. Select a badge for the award.

 

Create a recurring award

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Recurring awards are delegated to specified recognition managers to give out on a predetermined cadence. To create a new recurring award, select click New and Recurring award.

  1. Enter an award name and description.
  2. In award guidance, enter some guidelines or context for the recognition manager to consider when giving out this award.
  3. Select an award badge. Click Next.
  4. Select an award delegate and who can win this award. 
  5. Choose an award process, frequency, and start date.

If recurring awards aren’t given out by the end of the cadence, it will be considered overdue. Overdue awards can still be given out until the end of the next cadence, when the next award is due.

Recurring award process

Recurring awards have two processes for choosing recipients: nominations and delegation. Selecting Nominations gives you the ability to choose who can nominate users for this award. Those chosen users can nominate recipients during the award cadence (i.e. monthly or quarterly). By default, nominator identities are Anonymous, and won’t be shown to the award delegate or recipient. 

Selecting Delegate-awarded means the delegate will choose the user to receive the award.

Give a recurring award

You can nominate users for, or give them recurring awards by going to your user menu, then Recognition. Under Dashboard > Manage your awards, delegates can give a recurring award by clicking Award now.

Note:

People managers will receive an in-app notification when their direct reports are recognized with a peer-to-peer award or a recurring award.

Recognition tiles

In addition to the ways shown above, users can also nominate others and hand out recognition through two new tiles added to both Home and Site dashboards.
add

The Recent activity tile allows users to see all relevant award activity from the last 30 days, as well as give recognition directly from the tile.
Give

The Nominate colleagues tile does just that; allows users to nominate colleagues for upcoming recurring awards.
Nominate

The recognition tile has no site awareness, meaning it will display the same data regardless where it is placed (i.e., site dashboard or home dashboard). For each individual user that sees it, they will see recognition that should have some recent relevance to them, like recognition they have received, recognition their team has received (direct reports, people with the same manager, or the team manager), recognition to people in the same department, and recognition to people in the same location.

Manage awards

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In the Awards section of Manage > Recognition, Recognition managers can:

  • View and filter all awards by Peer or Recurring, active or inactive
  • Create and edit badges
  • Enable/deactivate awards
  • Create new awards
  • Edit the name or the description of awardsRecognition dashboard.png

There has also been a Recognition smart block added to the Employee Newsletter feature. This smart block allows you to attach recognition activity to your newsletters. For more information on Employee Newsletter, check out this article

Recognition activity and analytics

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Recognition managers have access to both an analytics dashboard for health and activity metrics, and an activity feed that can be exported as a CSV. 

The  Manage > Recognition has a link to Activity & analytics, where Recognition managers can view raw award data like award name, award giver, award receiver(s), and date awarded. This dashboard provides a birds eye view into the health and activity of the organization's recognition program.

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Award trend line and counts

Recognition managers can also view the general trends in their award activity, including the total number of awards given by date and the count of each award given.

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Recognition managers can also access the analytics dashboard by going to Analytics > Recognition.
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There are three tabs: ActivityCompany values and Participation

Activity is a true count of all activity over a designation period.

Activity shows:

  • Total recognition posts
  • Total received
  • Average recognition per post

Recognition activity shows all recognition-related activity across the intranet.

The Company values tab is relevant to orgs who tie in their company values to recognition, and displays a breakdown of how many values were tied to different recognition posts,  as well as general usage.

Participation shows activity as of that day. The Leaderboard shows the top users who have given or received the most or least (>=1) awards. This can be filtered by department, location, and manager.

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Give recognition

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Recognition can be given in any feed or on a user's profile. Once configured, all users will see a new Recognition option when creating a feed post. When this option is selected, the user will be prompted to select one or more colleagues to recognize, grant an award, and write a post to go with the award.

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Once posted, the post will notify users and appear in the feed just like any other post.


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Colleagues can interact with the award through "cheering" or commenting on it. These cheers and comments will reflect everywhere the award can be seen.

Attach a video

With the 23.12 release, orgs using the Simpplr Native video product will be able to record and attach videos to their recognition. Simply select Record video in your recognition to bring up the record modal. The video will be saved in the applicable site file folder, as well as the Recognition hub. The recipient, as well as other users who see the recognition will be able to watch the video. The maximum time limit for a video attached to a recognition post is 10 minutes.
Recognition video add.png

Profile badges

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Once a user is recognized, an award badge will appear on their profile. A new section for recognition badges will appear just below a user's About info showing awards they've been granted. From this section, the user can also be recognized and it will be posted to the home feed.

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Clicking on the award badge will open a detailed view of the user's awards, and allow the viewer to click to find the original post in the feed with all likes and comments.

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Recognition hub

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To access the recognition hub, go to your user profile, then Recognition. The hub is where all users can manage their recognition activities. You can even give recognition here by clicking Give recognition

The hub you see activity from across the org of who gave out peer-to-peer awards, and if applicable, nominate other users for a recurring award. Recognition managers can also delete any recognition or comments left on recognition from the hub, even if it's not theirs.
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Comments

4 comments
  • Hey Jason,

    Is this a paid add-on?

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  • Hi Aileen. Yes, this is a paid add-on to your intranet. You can reach out to your CSM to learn more!

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  • Matthew, is it possible to have a mix of awards with this add on?

    In other words, there are some awards that would not be peer-to-peer but rather awarded by a specific award program manager. Because they are specific, formal company awards, we wouldn't want them to appear as an option for peer to peer but would love the recipients to be able to show the award icon on their profile.

    Is it possible to have a mix of both? Awards peers can give to one another and awards that only certain designated "managers" could assign to employees..

    It's not clear to me if we would have the option to control what awards show up as award options for different user groups (all employees, leaders only, select award program managers etc.)

    Thank you in advance.

     

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  • Hi Angela. You can definitely have a mix of both peer-to-peer, as well as delegated awards. The 'recurring' awards feature allows anyone granted access by an App manager the ability to set up an award process wherein that person can set certain delegates to hand out recurring awards. 

    Hope this helps!

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