Matthew Rawls
Comments
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Hi Aileen. From Salesforce, click Switch to Lightning Experience at the top. From there, it's virtually all the same. The Setup button is now a gear icon. But the Quick Find box is still there. Not...
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Hi Jeanine. Currently file & attachment metrics are not tracked. I've submitted an enhancement request for our Engineering team to take this into consideration.
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Hi Jeanine. After testing, I bumped into a word limit of around 50,000 on one page. That equated to 333,000 characters on the page, or about a 250 minute read. We definitely don't recommend having ...
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Hi Angela. Language used in onboarding content will be whatever language the content was published in. Of course, users will be able to translate to their chosen language on each As of now, we do n...
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Hi Aileen. Although this isn't a recommended best practice, you could technically delete native Simpplr (Salesforce) hosted files by exporting the Content Document object. This will export all file...
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Hi Rose. While there is no way to do this natively in Simpplr, System admins are able to log in as other users via Salesforce and confirm the must read notifications. This Salesforce help article w...
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Apologies. I was mistaken before. Technically anyone with Salesforce access (all users) can grant support access. If there's an issue specific to an End user, we'll have that user grant support acc...
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The System admin will need to perform all the steps here.
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Hi Aileen. Only System admins (those with Salesforce admin permissions) can grant Support access to their account.
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Hi Angela. Thanks for reaching out! So while this feature is automatically added in Ida, there are ways you and your org can opt out of using it if you'd like. I added a FAQ section to the bottom o...