Matthew Rawls
Articles
-
Simpplr Disaster Recovery Support
■ This article provides an overview of how Simpplr protects your data to help ensure continuity of service in the event of a major event such as a natural disaster or network outage. Major Disaster...
-
New Hire Onboarding
■ Overview HR and hiring managers can easily flag onboarding content across sites without having to organize them manually. They can create an easy-to-follow path for new hires to obtain informa...
-
Encryption at Rest in Simpplr
■ By default, Simpplr encrypts data in transit for all customers. While Simpplr offers a host of security features, customers who want additional protection can add on encryption at rest (EAR). Sim...
-
Best Practices: Reassigning Content Authors
■ This article highlights several best practices for when a user who's authored content leaves the organization, or for when an author must be reassigned to any given piece of content. For best pra...
-
Microsoft Entra ID Groups (formerly Azure Active Directory)
■ Note that Azure has recently renamed to Microsoft Entra ID. Check out this article for more info. Overview Microsoft Entra ID allows you to segment users into groups, utilizing your existing Entr...
-
I received a 'permission' error
■ Note: Note: A System admin will need to follow the steps below in order to complete the task. If you have users running into the error similar to the one shown below, it may mean their Salesfo...
-
How do I give access to non-email or SSO users?
Some organizations have employees who do not have a company email address or are not included in the SSO for the org. If that's the case, they can still get access to the Simpplr mobile app. As th...
-
High priority issues
If you're facing a high severity issue with your intranet (Sev 1), and you need to reach someone immediately, you can call 1-877-750-8330. This number routes to our Support team members. During of...
-
What are the differences between the Simpplr desktop version and mobile app?
■ Note: This article highlights some of the differences between our Simpplr desktop/browser version and the mobile app. If you have branded mobile, these differences are still applicable. Table of...
-
Salesforce: How do I test my intranet performance speed?
■ Running a connection/performance speed test on Simpplr means running a Salesforce connection test on the backend of Simpplr. Salesforce provides a very easy way for you to do this: As the System...