Note:This information is applicable to the paid add-on feature, Employee Newsletter. This is a separate feature form the legacy newsletter. Click here for information on the legacy newsletter.
If you want to customize the ‘from’ email address of your newsletters, so that they are not sent from firstname.lastname@example.org by default, you will need to follow the steps below.
Note:Adding a custom sending address requires access to the DNS settings of your desired domain. You will not be able to complete the verification of your new sender address without access.
Add sender address
1. Go to Manage > Application > Setup > Newsletter. Click Add domain. When entering a sender domain, we recommend calling it newsletters.<yourdomain>. Click Add when finished.
2. A modal will open with the DNS records that need to be added. Send the domains and records to your IT department.
3. The records will need to be verified once uploaded. This can take up to 48 hours.
Optionally, to set up a Mailed by address, click Advanced mail from settings. This will show the source of the email to your org's mail servers for authentication purposes. For most users, this won't be applicable unless you're looking at the source code of the message.
4. Click Add sender to add a custom sender address. If you don’t add a custom from address all newsletters will be sent from email@example.com.