Sentiment check

Overview

As a paid add-on and part of the Employee Listening suite, you can use sentiment checks to see how users feel about important announcements.

Users will get an array of options to rate how they feel about any piece of content based on various scales:

      • Sentiment: Very negative to very positive
      • Agreement: Strongly disagree to strongly agree
      • Quality: Very poor to excellent
      • Frequency: Never to always
      • Emoji: Sad face to happy face
      • Custom: Create your own 1 to 5 scale

This feature is part of the paid add-on, Employee Listening. Contact your CSM for more information. 

Enable sentiment check

If Employee Listening is enabled for your org, app managers can enable sentiment checks by going to Manage > Application > Setup > Employee Listening. They can then choose which people have sentiment check permissions.

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Add a sentiment check to content

With sentiment check enabled, Site owners/managers, and those with requisite permissions have the option to Add sentiment check to pieces of content in their site(s). 

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Doing so will open the Add sentiment check modal, where you choose from a range of default questions for users respond to. Sentiment check new.png

To enter a custom question, click Custom. You can word the question however you like, but we recommend making it in line with the scale you use. You'll have the option to choose the best scale for your question, or create your own. 
Sentiment check custom new.png

Finally, choose whether or not to hide survey results from End users. By default, once a user has voted, they'll be shown the overall percentage of sentiment score (see video below). As the Sentiment check manager, you can choose to hide these results.
Sentiment check hide results new.png

 

Participating in a sentiment check

When a sentiment check is enabled on a piece of content, users will be prompted to give their feedback when they've finished reading it. 

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Participation in sentiment checks is optional, and all responses are anonymous. We can't track answers back to an individual user. 

After giving their feedback, users will see how their response fits in with the sentiment of other users on that piece of content (if enabled by the Sentiment check manager).

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Reporting

To see a report on a piece of content's sentiment check, from the content, go to Sentiment check report.mceclip7.png

 

You can filter responses by department and location, and can view individual responses in the Open feedback section. As of the 23.12 release, you can also export the report as a CSV file.

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Employee listening survey CSV.pngTo protect user anonymity, if there are five or fewer pieces of feedback in a report, you won't be able to see individual responses.

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Comments

2 comments
  • Hi. Is the sentiment question embedded at the bottom of the content? Or, is there a prompt as they try to leave the page?

    Also, when it is states you can view "individual" responses, what kind of info do you get about the individual if it is anonymous?

    Thank you in advance.

     

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  • Hi Angela. Yes, the Sentiment Check will appear at the bottom of the content. 

    And if the results are anonymous, you won't see any information about a specific individual.

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