Francine St Laurent

Total activity 21
Last activity November 27, 2023 22:08
Member since February 16, 2023 22:53

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Francine St Laurent commented, November 27, 2023 22:08
A lot of my tickets lately have been given Priority level "Normal", which isn't listed in the SLA. What is the response time for a ticket labeled "Normal" priority? Do you plan to update your SLA t...
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Francine St Laurent commented, July 11, 2023 16:13
Matthew, I've tried clearing my cache and cookies multiple times, rebooting, and watching directly in Loom. It glitches out every time. You can see in the comments on your video that at least three...
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Francine St Laurent commented, July 10, 2023 17:55
Matthew, I'm not sure if you saw my comment 5 weeks ago but the video is still not working. Is there an estimate on when that will be fixed? Also - has there been any update on the feature reques...
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Francine St Laurent commented, June 05, 2023 22:05
This video appears to glitch out and end halfway through (around minute 2). I know there's more to the video, but it doesn't seem to be working correctly.
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Francine St Laurent commented, April 05, 2023 16:50
If I update an alert that's already been published, do users receive the updated alert as well? As in, if they dismiss the original alert and I update it, will they see an updated banner if I chang...
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Francine St Laurent commented, April 05, 2023 16:47
What makes a Page popular (i.e. populate under "Popular" on a tile)?
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Francine St Laurent commented, April 04, 2023 18:19
What happens if an end user downloads the event to their Outlook calendar, and then the event organizer/site managers change the event. Will that event on the outlook calendar get updated automatic...
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Francine St Laurent commented, March 30, 2023 18:30
Hi Matthew, I have been working with a site owner to test him deleting comments on pages. He is getting an error message (we have tried multiple browsers, refreshing etc.) and is not able to delete...
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Francine St Laurent commented, March 28, 2023 22:28
If we schedule a page to be published on a certain date, what time will that page be published on the scheduled date? Can you adjust what time it's posted on that date?
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Francine St Laurent commented, March 28, 2023 16:33
Can a site owner delete a feed post on a page (on their site)? For pages that have feed posts enabled.
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