Matthew Rawls
Articles
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Employee Newsletter
Table of Contents Overview Whitelisting IP addresses App setup Newsletter managers and permissions Creating a newsletter Translating newsletter content General blocks Smart blocks Sending/Sche...
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Weekly Fixes
Weekly fixes - 5/19/2025 Pages are not loading and showing "Something went wrong - please try again later" error Admins are unable to make other users as Content managers Analytics is not pulli...
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Simpplr Semantic Search
Table of Contents Overview Why Did We Build a New Search Engine? How Does It Work? Key Features What's Going On Behind the Scenes? FAQ Best Practices Overview Simpplr’s new semantic search featur...
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Whitelist the Simpplr IP Address for Simpplr Marketing Emails
■ Often Simpplr's marketing email communications may be blocked by your organization's security settings. In order to ensure all Simpplr communications reach the intended receiver(s) at your compan...
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Simpplr Email Deliverability Update – Action Required
1. Context To keep emails reaching your employees’ inboxes promptly, Simpplr has upgraded its email delivery infrastructure. We now send from a pool of dedicated IP addresses on Amazon SES (Simple ...
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Salesforce: How do I turn off Chatter emails for all users?
■ Note: The reason users receive Chatter emails is due to a bug in Salesforce. By default, your Simpplr/Salesforce org has Chatter emails turned off, but the bug causes unexpected emails to be sen...
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Simpplr Support Ticket Handling Process + Priority
Note: For system critical issues (Priority 0/Urgent) that require immediate assistance, you can call +1-877-750-8330. Please include your email address in the voicemail, as a ticket will be create...
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25.01 Release Notes
General Availability: 1/13/2025 Note: Release deployment dates may vary for some customers. Check your account information (Manage > Application > Account) to see which release version you are on. ...
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25.02 Release Notes
General Availability: 2/10/2025 Note: Release deployment dates may vary for some customers. Check your account information (Manage > Application > Account) to see which release version you are on. ...
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25.03 Release Notes
General Availability: 3/10/2025 Note: Release deployment dates may vary for some customers. Check your account information (Manage > Application > Account) to see which release version you are on. ...