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Simpplr’s Confluence integration lets users easily search and filter through Confluence pages and blogs using Global search, as well as view content from their organization’s Confluence instance.

• Connect Confluence with Simpplr
• Configure Confluence in Simpplr
• Connect Confluence with your Simpplr app
• Global search for Confluence pages in Simpplr
• Create a public Confluence space to share information with employees

Connect Confluence with Simpplr

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1. Go to Manage App > Integrations > Support & Ticketing. Select the Atlassian checkbox.
2. Enter the Atlassian URL (e.g. https://simpplr.atlassian.net).
3. Click Connect Account. You’ll be taken to Atlassian’s interface for admin authentication.
4. Enter the account admin credentials. Once authenticated, you’ll be re-routed back to Support & Ticketing in Simpplr. Confluence is now enabled. You can disconnect Atlassian integrations at any time by clicking Disconnect next to Atlassian.

enter Atlassian URL and click Connect account

Atlassian account connected

Note: As of the Hotaka release, we've added an explainer text below the input URL box to help you enter the correct URL.

Configure Confluence in Simpplr

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Confluence Spaces

Once Confluence has been connected with Simpplr, you’ll see two new options when Confluence is selected in Support & Ticketing: display all and custom. 

1. Select display all to connect all Confluence spaces with Simpplr.
2. Select custom to choose specific spaces to connect from the dropdown. At least one space must be chosen. Click Save.

select spaces

Confluence Alias

The Confluence alias is what Confluence will be called throughout Simpplr. Once Confluence has been connected with Simpplr, you’ll see two new options when Confluence is selected in Support & Ticketing: default and custom. 

1. Select default use the default alias for Confluence in Simpplr. This alias is Confluence knowledge base.
2. Select custom to input a custom Confluence alias. Max length is 25 characters. Alphanumeric characters, including space, -, _, $, #, {, }, &, @, are allowed. Click Save.

input custom Confluence alias

Connect Confluence with your Simpplr app

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After Confluence has been connected and configured with Simpplr, users can connect their Confluence account with their Simpplr account by performing the following steps:

1. Go to Settings > External Apps.
2. Go to Atlassian and click Connect.
3. You'll be redirected to Atlassian Confluence for authentication. Enter your Atlassian credentials.
4. Once your credentials are authenticated, your Simpplr app and Confluence will be connected. You can disconnect Confluence from your Simpplr app by clicking Disconnect next to Atlassian.

connect to Confluence

Confluence connected

Global search for Confluence pages in Simpplr

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Once Confluence is integrated with your organization and connected to your personal app, your global search results will include a top results box specifically for Confluence pages. There will also be a Confluence knowledge base tab you can click to see all Confluence results. These results can be filtered by clicking filters.

search results

search results: Confluence knowledge base tab

Create a public Confluence space to share with employees

For many organizations, employees do not have Confluence accounts, and cannot see the knowledge base information available. With Confluence, you're able to make public spaces that can be searched within Simpplr. This allows easy access for everyone in your org.

The following Confluence Support article will walk you through creating public spaces. Keep in mind that anyone can view information on a public space, so be careful about what you decide to share. 

Make a Space Public