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Simpplr’s Confluence integration lets users easily search and filter through Confluence pages and blogs using Global search, as well as view content from their organization’s Confluence instance.
Note
Simpplr only integrates with Cloud versions of Confluence.
- Connect Confluence with Simpplr
- Configure Confluence in Simpplr
- Connect Confluence with your Simpplr app
- Global search for Confluence pages in Simpplr
- Create a public Confluence space to share information with employees
Connect Confluence with Simpplr
- Go to Manage App > Integrations > Support & Ticketing. Select the Atlassian checkbox.
- Enter the Atlassian URL (e.g. https://simpplr.atlassian.net).
- Click Connect Account. You’ll be taken to Atlassian’s interface for admin authentication.
- Enter the account admin credentials. Once authenticated, you’ll be re-routed back to Support & Ticketing in Simpplr. Confluence is now enabled. You can disconnect Atlassian integrations at any time by clicking Disconnect next to Atlassian.
enter Atlassian URL and click Connect account
Atlassian account connected
Note: As of the Hotaka release, we've added an explainer text below the input URL box to help you enter the correct URL.
Configure Confluence in Simpplr
Confluence Spaces
Once Confluence has been connected with Simpplr, you’ll see two new options when Confluence is selected in Support & Ticketing: display all and custom.
- Select display all to connect all Confluence spaces with Simpplr.
- Select custom to choose specific spaces to connect from the dropdown. At least one space must be chosen. Click Save.
select spaces
Confluence Alias
The Confluence alias is what Confluence will be called throughout Simpplr. Once Confluence has been connected with Simpplr, you’ll see two new options when Confluence is selected in Support & Ticketing: default and custom.
- Select default use the default alias for Confluence in Simpplr. This alias is Confluence knowledge base.
- Select custom to input a custom Confluence alias. Max length is 25 characters. Alphanumeric characters, including space, -, _, $, #, {, }, &, @, are allowed. Click Save.
input custom Confluence alias
Connect Confluence with your Simpplr app
After Confluence has been connected and configured with Simpplr, users can connect their Confluence account with their Simpplr account by performing the following steps:
- Go to Settings > External Apps.
- Go to Atlassian and click Connect.
- You'll be redirected to Atlassian Confluence for authentication. Enter your Atlassian credentials.
- Once your credentials are authenticated, your Simpplr app and Confluence will be connected. You can disconnect Confluence from your Simpplr app by clicking Disconnect next to Atlassian.
connect to Confluence
Confluence connected
Global search for Confluence pages in Simpplr
Once Confluence is integrated with your organization and connected to your personal app, your global search results will include a top results box specifically for Confluence pages. There will also be a Confluence knowledge base tab you can click to see all Confluence results. These results can be filtered by clicking filters.
search results
search results: Confluence knowledge base tab
Note
If you connect to Atlassian via VPN, you’ll have to sign into your VPN when searching for Confluence pages. App managers can toggle on or off a warning message to users connecting their accounts that reminds them to be signed into VPN during connection. To do so, go to Manage App > Confluence > Show VPN warning message.
Create a public Confluence space to share with employees
For many organizations, employees do not have Confluence accounts, and cannot see the knowledge base information available. With Confluence, you're able to make public spaces that can be searched within Simpplr. This allows easy access for everyone in your org.
The following Confluence Support article will walk you through creating public spaces. Keep in mind that anyone can view information on a public space, so be careful about what you decide to share.
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