App Management: Confluence Integration

Simpplr’s Confluence integration lets users easily search and filter through Confluence pages and blogs using Global search, as well as view content from their organization’s Confluence instance.

Note

Simpplr only integrates with the Cloud version of Confluence. 

Connect Confluence with Simpplr

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  1. Go to Manage App > Integrations > Support & Ticketing. Select the Atlassian checkbox.
  2. Enter the Atlassian URL (e.g. https://simpplr.atlassian.net/).
  3. Click Connect Account. You’ll be taken to Atlassian’s interface for admin authentication.
  4. Enter the account admin credentials. Once authenticated, you’ll be re-routed back to Support & Ticketing in Simpplr. Confluence is now enabled. You can disconnect Atlassian integrations at any time by clicking Disconnect next to Atlassian.

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enter Atlassian URL and click Connect account

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Atlassian account connected

Configure Confluence in Simpplr

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Confluence Spaces

Once Confluence has been connected with Simpplr, you’ll see two new options when Confluence is selected in Support & Ticketing: display all and custom

  1. Select display all to connect all Confluence spaces with Simpplr.
  2. Select custom to choose specific spaces to connect from the dropdown. At least one space must be chosen. Click Save.

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select spaces

Confluence Alias

The Confluence alias is what Confluence will be called throughout Simpplr. Once Confluence has been connected with Simpplr, you’ll see two new options when Confluence is selected in Support & Ticketing: default and custom

  1. Select default use the default alias for Confluence in Simpplr. This alias is Confluence knowledge base.
  2. Select custom to input a custom Confluence alias. Max length is 25 characters. Alphanumeric characters, including space, -, _, $, #, {, }, &, @, are allowed. Click Save.

 

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input custom Confluence alias

 

Connect Confluence with your Simpplr app

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After Confluence has been connected and configured with Simpplr, users can connect their Confluence account with their Simpplr account by performing the following steps:

  1. Go to Settings > External Apps.
  2. Go to Atlassian and click Connect.
  3. You'll be redirected to Atlassian Confluence for authentication. Enter your Atlassian credentials.
  4. Once your credentials are authenticated, your Simpplr app and Confluence will be connected. You can disconnect Confluence from your Simpplr app by clicking Disconnect next to Atlassian.

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connect to Confluence

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Confluence connected

 

 

Global search for Confluence pages in Simpplr

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Once Confluence is integrated with your organization and connected to your personal app, your global search results will include a top results box specifically for Confluence pages. There will also be a Confluence knowledge base tab you can click to see all Confluence results. These results can be filtered by clicking filters.

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search results

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search results: Confluence knowledge base tab

 

Note

If you connect to Atlassian via VPN, you’ll have to sign into your VPN when searching for Confluence pages.

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