App Management: Defaults

App managers can control notification settings for users by navigating from the user profile image to Manage > Manage application > Defaults.

Table of Contents

Notification sources

Types of notifications

Home feed

 

Note:

To apply new default settings to all existing users, click on the text Overwrite notification settings for all users at the bottom of the page. Users are able to manually change their own notification settings at any time. 

 

Notification sources

Here you can set the default notifications for all users. Simpplr allows App managers to control notifications from multiple sources, including email, browser, mobile, and SMS (text messaging). Note that some types of notifications are not applicable to every source. For example, app management notifications are only applicable from the Email source.


default_email.png

 

Email notification frequency

In the email section, you can choose how frequently you want to send notifications to your users by default. Users can manually change this in their own settings at any time. However, there are some email notifications that are always sent immediately, including password setup emails, updates and new responses to event invites, RSVP confirmations and scheduler errors. The user does not have control over how often these are sent. 

 

Types of notifications

Org communications

Must reads: “Get notified if important content is marked as must-read and requires confirmation that you have read it” - A must read notification notifies site members and followers of when a Site owner, manager, or Content manager makes a piece of content must read. Application managers can generate global must reads on public sites with global audience subscriptions, like a Corporate communications or global Human Resources site.

Alerts: “Get notified if an alert is published which applies to you” - Alert notifications can either be generated at the site level or globally. Application managers and specific people granted alert control can generate global alerts. For authorized sites, Site owners and managers can generate alerts for their site members and followers. 

 

Profile & expertise

Note:

These notifications are not applicable to SMS.

Follows: “Get notified if someone starts following you” - Followers will be notified about that individual’s activities, including blog posts, content creation and comments on the feed and on content. Follow notifications are generated at the individual profile level. A follow notification is generated any time a new End user follows your profile.

Expertise: “Get notified if someone adds a new expertise to your profile or endorses you for a new expertise” - Expertise are searchable meta tags associated with your profile. Expertise notifications are generated at the individual profile level. An Expertise notification is generated any time any user adds expertise to your profile, and lets you know you have a new expertise endorsement.

Replies to my posts or comments: “Get notified if someone replies directly to a post you've made in the feed or a comment you've made on some content” - Comments made on content, and posts made to the feed exist as their own piece of content. Content comments are made at the content level, but feed posts can be made globally or at the site level. Replies to my posts or comments notifications are generated at the individual comment or feed post level. A Replies to my posts or comments notification is generated any time any user replies to your Content comment or feed post.

Replies after you: “Get notified if someone replies after you to the same feed post or comment” - Comments made on content, and posts made to the feed exist as their own little piece of content. Content comments are made at the content level, but feed posts can be made globally or at the site level. Other users who also have access to the comment or feed post made, may respond or reply to that comment or feed post after you. Replies after you notifications are generated at the individual comment or feed post level. A Replies after your notification is generated any time any user replies to after your Content comment or feed post.

Replies to a post you liked: “Get notified if someone replies on a feed post or comment that you have liked” - Comments made on content, and posts made to the feed exist as their own little piece of content, users can engage with this content, replying, liking, sharing or following the post. This engagement occurs at the content level, but feed posts can be made globally or at the site level. A Replies to a post you liked notification is generated when a user replies to a feed or content comment that you clicked the like button on.

Likes your post, reply or comment: “Get notified if someone likes a feed post, comment or reply that you've written” - Comments made on content, and posts made to the feed exist as their own little piece of content, users can engage with this content, replying, liking, sharing or following the post. This engagement occurs at the content level, but feed posts can be made globally or at the site level. A Likes your post, reply or comment notification is generated when a user engages with your post or reply.

Shares your post: “Get notified if someone shares your feed post” - Get notified if someone likes a feed post, comment or reply that you've written” - Comments made on content, and posts made to the feed exist as their own little piece of content, users can engage with this content, replying, liking, sharing or following the post. This engagement occurs at the content level, but feed posts can be made globally or at the site level. A Shares your post notification is generated any time a user shares your feed post or content comment.

Mentions or posts to you: “Get notified if someone @mentions you in a feed post, comment or reply or posts directly to you” - Comments made on content, and posts made to the feed exist as their own little piece of content, users can @mention each other in the body of their feed post or content comment. A Mentions or posts to you notification is triggered anytime a user @mentions you.

 

Sites

Note:

These notifications are not applicable to SMS.

Membership requests: “Get notified if a request you made to join a site has been approved” - Public and Private sites allow users to request access and membership. A Membership request notification is generated when the target site’s management team has either approved or denied your membership request.

 

Content

Content notifications: “Get notified if an important message has been added to content in a site that you follow” - Content: pages, events and albums allow users to engage with them: like, comment, favorite, or share that content. A Content notification will be generated any time a user engages with content you authored or you have engaged with yourself.

Knowledge content validation: “Knowledge content requires validation periodically to ensure content remains correct. These are notifications for when content you manage requires that you review and validate to remain published” - Content: pages, events, and albums when marked as knowledge fall into our auto-governance process. A Knowledge content validation notification will be generated when your content hits its auto-governance trigger date and requires validation.

Knowledge content expiration: “Knowledge content requires validation periodically to ensure content remains correct. These are notifications for when content you manage has been unpublished due to expired validation.” - Content: pages, events, and albums when marked as knowledge fall into our auto-governance process, when a content item reaches the end of its validation window it will automatically unpublish. A Knowledge content expiration notification will be generated when your content hits its unpublish deadline and has automatically unpublished.

Comments on my content: “Get notified if someone comments directly on content that you authored or have notifications enabled for” - Content: pages, events, and albums can be enabled to have comments posted at the bottom of the content itself. A Comments on my content notification will be generated any time a user comments on content you created, or content that you have op-in to be notified about.

Likes or shares on my content: “Get notified if someone likes or shares content that you authored or have notifications enabled for” - Content: pages, events, and albums allow users to engage with them. Likes and shares are two engagement options that are always available. A Likes or shares on my content notification is generated any time a user likes or shares an item of content for which you are the listed author.

Content submissions: “Get notified if content you have submitted is either approved or rejected” - End users may submit content: pages, events and albums for publication to a site. That content submission must be approved by a member of the site management team: Site owner, Site managers, or Content managers. A notification is generated when the Site management team has taken action, either approving or rejecting your content submission.

Feedback: “Get notified if a user gave feedback on content that you authored or have notifications enabled for” - All content, including pages, events and albums have flags at the bottom that allow users to submit feedback. This feedback will be accessible by the Site management team, and the author. A Feedback notification will be generated when a need feedback message has been submitted.

 

Events

Note:

These notifications are not applicable to SMS.

Updates and invites to events: “Get notified if you are invited to an event, or if an event you organize or attend is updated. (This notification is always sent immediately)” - Events are one of the three types of content. They can be meetings, anniversaries, deadlines, parties and so much more. The author and other authorized organizers can make updates to the event at any time. An Updates and invites to events notification is generated when the author or an event organizer makes changes to an event, the notification will go to the author, any organizers, and anyone who has RSVP'd for the event. An Updates and invites to events notification would also be generated for End users when the author or an event organizer invites End users to that event.

RSVP confirmation: “Receive a confirmation email if you successfully RSVP’d to an event. (This notification is always sent immediately)” - An RSVP confirmation notification is generated when a user successfully RSVPs to an event.

New responses to events: “Get notified if an event you organize receives new responses. (This notification is always summarized daily)” - A New responses to events notification is generated when a user successfully RSVPs for an event you authored or are an organizer on.

 

Site management

Note:

These notifications are not applicable to SMS.

Membership requests: “Get notified if a user requests access to a site that you manage” - Public and Private sites allow users to request access and membership. A Membership requests notification is generated when a membership request is submitted to a site where you are Site owner or manager.

Content submissions: - “Get notified if a user submits content to a site that you manage” - End users may submit content: pages, events and albums for publication to a site. That content submission must be approved by a member of the site management team: Site owner, Site managers or Content managers. A notification is generated when an End user submits content for approval.

Subscriptions: - “Get notified if a subscription is created for a private site that you manage which requires approval” - Subscriptions are what we use to automatically make certain groups of our population, or audiences, members of a given site. Application managers, Site owners and Site managers can adjust the subscription settings from the manage site menus. A Subscriptions notification is generated any time another user makes a change to private site subscription settings and when an approval of the change may be necessary.

 

App management

Note:

These notifications are not applicable to Browser, Mobile, or SMS.

Subscriptions: “Get notified if a subscription you created for a private site is approved or rejected” - Subscriptions are what we use to automatically make certain groups of our population (or audiences) members of a given site. Application managers can adjust subscription settings from the Subscriptions menu, and from the manage site menus they have access to. A Subscriptions notification is generated when a member of the site management team approves or rejects a change to a private site subscription settings made by App managers.

Actionable notifications (all public sites): “Get notified about all actionable events occurring in public sites (if enabled, in-app notifications will be sent as well as emails)” - Sites generate a couple of actionable notifications: membership requests and content submissions. Site owners, Site managers, and Content managers will receive applicable notifications when these items are submitted which will require an approval or rejection. When enabled, Actionable notifications (all public sites) allows App managers to receive the same notification. An Actionable notifications (all public sites) notification will be generated any time there is a membership request or content submission to a public site.

Content feedback (public sites): “Get notified about all feedback provided in public sites (if enabled, in-app notifications will be sent as well as emails)” - Every item of Content: pages, events, and albums has a flag at the bottom of the item that allows users to submit feedback. This feedback will be accessible by the Site management team, and the author and will generate a notification to that team. When enabled, Content feedback (public sites) allows App managers to receive the same notification. A Content feedback (public sites) notification will be generated any time there is a feedback submission to a public site.

Content notifications (all public sites): “Get notified about all content notifications being sent in public sites (if enabled, in-app notifications will be sent as well as emails)” - Content notifications include: Content notifications, Knowledge content validation, knowledge content expiration, Comments on my content, Like or shares on my content, Content submissions, and feedback. Content notifications (all public sites) allows App managers to receive these notifications for all public sites.

 

Email notification frequency

Here you can designate the frequency of all default email notifications. Note that some email notifications are always sent immediately, and cannot be controlled. These include:

  • Must reads
  • Alerts
  • Updates and invites to events
  • RSVP confirmations
  • Password setup for users
  • System error emails

Summaries & digests

Summaries & digests are system-generated emails sent regularly to your users. Here, we can define how frequently you want to send these emails. 

The Site analytics report email can be sent to Site owners and managers monthly, and highlights their site analytics.

For more information on what exactly users receive in Digest and Popular content emails, click the links below. 

What is in the digest emails?

What is in the Popular content (Top stories) emails?


summaries_and_digest.png

Home feed 

The home feed configuration allows you to choose the default feed filtering for all users. This includes filtering based on posts the user follows or all posts, as well as how the feed is sorted for users; either by post date or most recent activity. 

Note this only changes the default settings. Users can still change the feed filter and feed sort choices based on their preference.


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