App Management: Analytics Overview

To understand the success of an organization’s intranet, an App Manager has to be presented with useful analytics that can be easily built into an intelligible narrative. Our latest Analytics are able to provide greater insight into which elements in the intranet are working and which aren’t.

You can access Analytics by clicking on the User Menu and going to Analytics.

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Dashboard Organizational Overview

The organization-wide Analytics section now includes a Dashboard which gives an overview of how the intranet is performing. This quickly gives the App Manager an idea of: 

  • How many users are logging in 
  • How they’re behaving within the app
  • What types of Content are being published and how they are being engaged with
  • And overviews of: 
    • Sites 
    • Social Campaigns 
    • Newsletters
    • Searches 

The majority of the sections link to tabs that give more detailed information on each area (the others link to their relevant sections).

 

Low Activity Sites 

Some intranets suffer from too much noise. To encourage App Managers to update or de-activate low activity sites, we show a warning on the Analytics Dashboard.  

 

In-depth Analytics tabs

As well as creating the new Analytics Dashboard, we’ve also improved and expanded on the separate Analytics tabs giving greater insight into each of the specified areas.  

 

Adoption

The Adoption tab allows App Managers to understand the user uptake of the intranet and which groups of users are logging in and viewing the most Content. 

Adoption can now be filtered by Segment, Department, Location or Team and can be adjusted to cover a specific time period. Based on the filtering that is set we then display Analytics for the following, with downloadable CSVs for each section:-

  • Detailed Login & View information
  • Adoptions behavior split into the following
    • Contributors
    • Participants
    • Observers
    • No logins
  • Most Views
  • Least Logins
  • Most Views
  • Least Views

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Social Interaction

One of the key measures of the success of an intranet is whether employees are engaging with it. The Engagement tab gives a greater understanding of this by showing how Users are interacting with the intranet.

Engagement can also now be filtered by Segment, Department, Location or Team and can be adjusted to cover a specific time period. Based on the filtering that is set we then display Analytics for following, with downloadable CSVs for each section:-

  • Likes, Posts, Replies, Shares, and Favorites
  • Most Engaged
  • Least Engaged

Sites

As Sites now have their own Analytics attached to the Site, this tab gives App Managers a way to compare the performance of all of the Sites within the organization to judge which ones are performing best in terms of content creation and engagement. 

Total Sites are split into Public, Private and Unlisted with a downloadable CSV for more info. 

The following sections can be adjusted to cover a specific time period, and each includes a downloadable CSV:

  • Low activity Sites
  • Most Popular Sites
  • Least Popular Sites
  • Most Content Published
  • Least Content Published

 

Content

The Content tab provides a better understanding of which Content is most Popular and most viewed, allowing App Managers to make the right decisions about which Content provides the most value to employees.

The Currently Published section shows the total numbers of Content types that have been published since the intranet was launched and also under Auto Governance, app manager will be able to gauge total knowledge type pages published, which may need to be validated and have been validated

The following sections can be adjusted to cover a specific time period and each includes a downloadable CSV:

  • Content Published 
    • Split into Pages, Events, Albums, and Blogs
  • Most Popular
  • Least Popular
  • Most Viewed
  • Least Viewed
  • Most Content Views by Segment, Department, Location or Team
  • Least Content Views by Segment, Department, Location or Team

People

People are the most important element in every organization. The People tab gives App Managers insight into which employees are the most engaged with the intranet. 

All of the sections in the People tab can be adjusted to cover a specific time period and each includes a downloadable CSV:

  • Content Published
  • Favorites Received
  • Likes Made
  • Likes Received
  • Feed Posts
  • Replies
  • Replies from other Users
  • Shares Received
  • Profile Views
  • Profile Completeness

 

Search

Many employees will use the Search function as their main way of navigating through the intranet. The Search tab provides a better understanding of how Search is being used.

All of the sections in the Search tab can be adjusted to cover a specific time period and each includes a downloadable CSV:

  • Graph showing number of Searches in the selected time period
  • Top Search Terms
  • Top Search Terms with no Results
  • Top Click-through Terms
  • Top Click-through Types
  • Most Searches Performed
  • Least Searches Performed

 

Summary of app-level app page view and referral source metrics

For each app page:

  • Top 15 webpage categories, ordered by total views.
  • Total people and total views for the top 15 webpage categories.
  • Percentage of total page views allocated to each of the top 15 webpage categories.
  • Downloadable csv’s for each metric that include:
    • App page views
    • Date created and date range
    • Webpage category
    • Total people
    • Total views
    • Percentage of total views

 

For each referral source:

  • Top 15 referral sources for all site content, ordered by number of referrals.
  • Number of unique pieces of content that have views.
  • Number of content views.
  • Allocated percentage of content views.
  • Average content views per item.
    • Percentage of this average, out of all total average content views per item 
  • Downloadable csv’s for each metric that include:
    • Date created and date range selected
    • Referral source
    • Number of referrals
    • Content items
    • Referrals per item
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