■
The personalized content emails setting is available in the Manage > Application > Email menu. This email is powered by the content recommendation engine.
Note:
For older Simpplr instances not on the Ida release or later, this will appear as the Popular content email.App managers can enable these emails to be sent daily, weekly, or never by default. End users have the ability to decide how often they want to see these emails as well. More on that below.
Daily emails will display up to 10 pieces of content, and Weekly emails will display up to 20 pieces of content. If there are more than 10 daily/20 weekly, Simpplr will determine which content to display based on the popularity score.
The email will never display the same content more than three times before moving on to recommend newer content.
How is email content determined?
The logic used to determine what content is sent in personalized emails is as follows:
- All content types (pages, events, albums, and blogs) are considered
- Only active content (published within the last 30 days or the 30 most recent published items) are considered
- Only content that is accessible to the specific user based on site membership is considered. In other words, users won't be sent content from sites they are not a member or follower of
- Only unseen content will be recommended. If the user has already seen the content, it will not be considered in the email
- Only content that has not already been recommended up to three times is considered. If the same content is recommend to the user three times, the following time, it will no longer be recommended
- For events content, recency is based on the number of days until the event's start date
- Up to two items from the following content types are always included when applicable:
- Must read items
- Carousel items
- Content from a site that the user is a member of
- Content by authors who fit into the following list will always be included when relevant:
- The user follows
- Who are among senior management of up to rank 2 (CEO and their direct reports)
- The user's direct reports if applicable
- The user's peers (those who report to the same manager)
- The user's manager
Set up personalized content emails
To set up the personalized content email:
- First ensure it's enabled in your platform. From your user profile image, go to Manage > Application > Setup > Email and scroll down to see if the box next to Enable personalized content emails is checked. If not, check it. Then scroll down and click Save.
- Next, go to the Defaults tab and choose Summaries & digests.
- Set the occurrence to however often you want users to receive the email. Then scroll down and click Save.
-
Your newly saved settings will be applied to new users only. If you want to reset all users' notification settings, use the Overwrite notification settings for all users option at the bottom of the page.
All users can change their own email notification settings at any point by going to Profile & Settings (can be accessed by clicking on your avatar at the upper right hand corner).
If you're an End user of the intranet, you can set how often you'd like to receive the emails by going to your user profile and clicking Profile & settings > Edit profile & settings > Notifications > Summaries & digests. Here you can choose Never, Daily or Weekly. Once finished, scroll down and click Save.
Comments
When do the weekly summaries get sent?
Hi Matt. Weekly summaries are sent on Sundays at approximately 12 am, depending on the timezone set up at the org level. So if the org's timezone is set to Pacific, east coast users wouldn't receive the email until 3 am.
There is currently an enhancement request to leave this time to customer discretion.
Is there a way to turn off a particular site's content from being included in the weekly digest?
Hi Brooke. If it's a public site, you can't stop content from being displayed in digest emails. What's the use case for this, if you don't mind my asking?
Hi Matt, we haven't been using this feature so I'm not sure if things have changed. Can you please let me know if there's still a change request to allow customers to choose what time the weekly recap is sent? We really want people to notice it in their inbox and sending at 12am on a Sunday morning isn't ideal. I realise that is trying to capture the "week" but we'd be happy for it to go out on a Friday afternoon each week (or some other predetermined time). Thanks.
Hi Natasha. The team actually released this feature on the AWS platform, which all customers will be migrated to over the next few months. While we don't plan on making this available on the Salesforce platform (your current platform), it is live on the AWS platform, and depending on your migration time/cohort, your environment should have it enabled soon.
Please sign in to leave a comment.