Automatic Upgrade Process

As of 24.03, all clients are part of our Automatic Upgrade Process. 

The Automatic Release process is extremely exciting because it means that you will continue to be kept up to date on Simpplr’s most recent version, including all product enhancements, without having to manually schedule your upgrades.

Because Simpplr is only able to completely support our most recent version, this new automatic upgrade process will ensure that we can continue to offer you the most impactful and solution-oriented support.

Opt-in - Immediate deployment of the newest version. You will receive an email regarding your upgrade close to the date of the release. We have made major improvements to the upgrade process over the last six months resulting in minimum downtime during your upgrade. However, some downtime is typical with releases. 

Delayed release -  Automatic upgrades will happen roughly six weeks after the general release of the major version. This will allow you to schedule your sandbox upgrade, control your internal release process, or simply wait until both minor patches are live before your instance is upgraded.

The goal of the delayed release option is to enable you to be upgraded within the release quarter. Unless there is a critical business reason for an additional delay we will not be able to provide more than one 6-week period of delay per major release. 

This article will be kept up to date. Any information specific to your org will be communicated via email. Check out this article for our Release Schedule.

These emails will be sent to: Communication Strategists, Communication Intranet Managers, Tech Managers, and Tech/Sys/SFDC Admins. If you would like to modify who receives these emails, please reach out to your CSM. 

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  • Hello:

    In speaking with Kat Kelley-Leary on our weekly status call, it was recommended that we upgrade our Simpplr application version to the "Matterhorn" release.   Ideally, we'd like a few days to test the new release in a sandbox environment prior to the production deployment.

    Could I work with someone to initiate this request?

    Thank you,

    Bruce Laidlaw

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  • Hi Bruce. If you want to upgrade your sandbox, use the instructions in the article I liked below! There's also a routing form at the bottom you can use to schedule the upgrade. This will go to the right people. 

    Scheduling Your Simpplr Upgrade to the Latest Release

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