Types of Notifications

In-app

Visible directly in the header, in-app notifications are split into activity and actionable notifications.

  • Activity notifications inform the user of an activity; responding to these types of notifications is discretionary.
  • Actionable notifications are persistent and require action or input from the user. For example, confirming that they have read a must read or validating content they are responsible for. 

In app notifications related to the same item may be grouped together for clarity. Grouping takes into account whether or not previous notifications have been seen.

In app notifications can't be configured by the organization or the user. Simpplr defines which in-app notifications to send, and how often they're sent.

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Email

These email notifications can be actionable or activity. They're sent to a user's email address. 

Email notifications can be sent for each individual action as it occurs (immediately) or summarized in a single daily email (summarize daily).  Emails are sent at midnight of the timezone of the account that runs the scheduled jobs.

Email notifications can be configured by the organization (enable/disable and default values) and by the user. 

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Browser

Browser notifications can be delivered to a user even while they do not have Simpplr open in their browser. 

Browser notifications must be enabled/allowed by each individual for their browser. Users are prompted to allow notifications from the notifications panel in the header and from the browser notifications settings page. If using provisioned hardware/software, this may be managed by I.T.

Browser notifications can be configured by the organization (enable/disable and default values) or by the user. 

Mobile

Mobile notifications are delivered using the native (iOS or android) apps. They can be delivered even while the user does not have the app open. A typical example of a mobile notification would be a new email (gmail app) or a social media (facebook/instagram etc). 

Mobile notifications require that the native app be installed and notifications be enabled on their device. Users are prompted to allow notifications when the app is installed. If using provisioned hardware/software, this may be managed by I.T.

Mobile notifications can be configured by the organization (enable/disable and defaults) or by the user.

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SMS

SMS notifications are delivered using SMS to a user's mobile phone number.

SMS notifications require that a user has entered a valid mobile number in their profile page

SMS notifications can be configured by the organization (enable/disable and defaults) or by the user.

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Summaries and digests

These emails are automatically generated by Simpplr. These emails can be:

  • Digest email
    • Get a digest email of feed posts and activity from sites that you follow
    • Frequency options: Never/Daily/Weekly
  • Popular content email
    • Get a summary email of the most popular content published in sites you follow
    • Frequency options: Never/Daily/Weekly
  • Analytics report
    • Org specific analytics email is sent to app managers and users with analytics privileges
    • Site specific analytics email is sent to site owners and managers
    • Get reports and statistics on employee adoption, engagement, sites and content
    • Frequency options: Never/Monthly
  • Product research
    • Get information about Backyard's product research initiatives
    • If a user submits feedback (from the "Help & feedback" link in the footer) they have the option to opt into product research. A user can later choose to opt out from this page.
    • Options: No thanks/Yes please

Configuring notifications

As of the Denali release, Simpplr groups notifications into related sections, adding more information to help users understand what each notification is. This enables users to opt in and out of notifications of their choosing. All of these notifications are available as email notifications, whereas only a subset of  notifications are available for SMS. 

Org communications

Org communications are considered critical and their related emails cannot be turned off at app or user level. These are the types of org communications:

  • Must reads
    • Get notified if important content is marked as must-read and requires confirmation that you have read it.
  • Alerts
    • Get notified if an alert is published which applies to you.

Profile & Expertise

  • Follows
    • Get notified if someone starts following you
  • Expertise
    • Get notified if someone adds a new expertise to your profile or endorses you for a new expertise

Feed

  • Replies to my posts or comments
    • Get notified if someone replies directly to a post you've made in the feed or a comment you've made on some content
  • Replies after you
    • Get notified if someone replies after you to the same feed post or comment
  • Replies to a post you liked
    • Get notified if someone replies on a feed post or comment that you have liked
  • Likes your post, reply or comment
    • Get notified if someone likes a feed post, comment or reply that you've written
  • Shares your post
    • Get notified if someone shares your feed post
  • Mentions or posts to you
    • Get notified if someone @mentions you in a feed post, comment or reply or posts directly to you

Sites  

  • Membership requests
    • Get notified if a request you made to join a site has been approved

Content

  • Content notifications
    • Get notified if an important message has been added to content in a site that you follow
  • Knowledge content validation
    • Knowledge content requires validation periodically to ensure content remains correct. These are notifications for when content you manage requires that you review and validate to remain published
  • Knowledge content expiration
    • Knowledge content requires validation periodically to ensure content remains correct. These are notifications for when content you manage has been unpublished due to expired validation.
  • Comments on my content
    • Get notified if someone comments directly on content that you authored or have notifications enabled for
  • Likes or shares on my content
    • Get notified if someone likes or shares content that you authored or have notifications enabled for
  • Content submissions
    • Get notified if content you have submitted is either approved or rejected
  • Feedback
    • Get notified if a user has provided 'Not useful' feedback on content that you authored or have notifications enabled for

Events

  • Updates and invites to events
    • Get notified if you are invited to an event, or if an event you organise or attend is updated. (Always sent per-event)
  • RSVP confirmation
    • Receive a confirmation email if you successfully RSVP’d to an event. (Always sent per-event)
  • New responses to events

Site management 

(This section is only displayed to app managers, segment managers, site owners and site managers (not site content managers)).

  • Membership requests
    • Get notified if an event you organise receives new responses. (Always sent daily)
  • Membership requests
    • Get notified if a user requests access to a site that you manage
  • Content submissions
    • Get notified if a user submits content to a site that you manage
  • Subscriptions
    • Get notified if a subscription is created for a private site that you manage which requires approval

App management 

(This section is only displayed to app managers and segment managers)  

  • Subscriptions
    • Get notified if a subscription you created for a private site is approved or rejected
  • Actionable notifications (all public sites)
    • Get notified about all actionable events occurring in public sites (if enabled, in-app notifications will be sent as well as emails)
  • Content feedback (public sites)
    • Get notified about all "Not useful" feedback provided in public sites (if enabled, in-app notifications will be sent as well as emails)
  • Content notifications (all public sites)
    • Get notified about all content notifications being sent in public sites (if enabled, in-app notifications will be sent as well as emails)

In-app only

Most of the in-app notifications we send are the ones above but there are a few additional ones

  • Analytics report
    • App managers will get a monthly in-app notification of the adoption percentage for that month
  • Made you author 
    • You'll get an in-app notification if you are made the author of a currently published item of content
  • Published on your behalf
    • (New in Denali) You'll get an in-app notification if some content is published on your behalf

 

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