Winter 20 Release Notes, Upgrade Instructions, and User Manuals

Attached are the Winter 20 release notes, upgrade instructions (from Summer 19) and the updated user manuals.

Highlight of this release are:
  • Auto Governance Engine

Keep your knowledge content always fresh and up-to-date with an industry first feature that automates your content governance and management processes.

  • Mobile app promotion
Promote your native mobile app across your organization via in-app notification, sms or email and make it easy for employees to download the Simpplr app on their devices.
  • ServiceNow integration
Enable employees to create, search, and track support tickets and view knowledgebase data without leaving Simpplr.
  • Brightcove integration
Embed and share Brightcove videos across the organization with our newest video integration.
  • Move content
Quickly and easily move content (Pages, albums and events) between sites that you manage.

Upgrade:

Please note that the upgrade instructions are specifically for upgrading from Summer 19 to Winter 20. Summer 19 is  Summer 2019, v1.272.31  or later.

Upgrades must be done in Salesforce Classic.

If you have a version that is older than Summer 19, please follow this article to upgrade to Summer 19 before upgrading to Winter 20

If you are not sure which version you currently have, please follow the steps below to find out:

1. Go to Salesforce Set up, search for "Installed Packages".
2. You will see the version number under "Version Name".